{"id":205,"date":"2026-08-13T16:47:47","date_gmt":"2026-08-13T14:47:47","guid":{"rendered":"https:\/\/pasz.eu\/eshop\/reklamace\/"},"modified":"2026-08-13T16:47:47","modified_gmt":"2026-08-13T14:47:47","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/pasz.eu\/eshop\/reklamace\/","title":{"rendered":"Reklamace"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Reklamace \u0159e\u0161\u00ed vadu zbo\u017e\u00ed<\/strong> \u2014 n\u011bco neodpov\u00edd\u00e1 technick\u00e9mu listu, chyb\u00ed \u010d\u00e1st dod\u00e1vky nebo se zbo\u017e\u00ed po\u0161kodilo p\u0159i doprav\u011b. Pokud je zbo\u017e\u00ed v po\u0159\u00e1dku a chcete ho jen vr\u00e1tit, pat\u0159\u00ed to na str\u00e1nku <a href=\"https:\/\/pasz.eu\/eshop\/odstoupeni-od-smlouvy\/\">Odstoupen\u00ed od smlouvy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zkontrolujte z\u00e1silku hned p\u0159i p\u0159evzet\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">U paletov\u00e9ho zbo\u017e\u00ed je to nejd\u016fle\u017eit\u011bj\u0161\u00ed krok. Ne\u017e \u0159idi\u010di podep\u00ed\u0161ete p\u0159epravn\u00ed list:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>porovnejte po\u010det palet a balen\u00ed s dodac\u00edm listem,<\/li>\n<li>prohl\u00e9dn\u011bte obal \u2014 protr\u017een\u00e9 pytle, rozsypan\u00fd materi\u00e1l, prom\u00e1\u010dknut\u00fd big bag, po\u0161kozen\u00e9 barely,<\/li>\n<li>zjevn\u00e9 po\u0161kozen\u00ed zapi\u0161te do p\u0159epravn\u00edho listu <strong>p\u0159ed podpisem<\/strong> a vyfotografujte,<\/li>\n<li>u rozs\u00e1hl\u00e9ho po\u0161kozen\u00ed m\u016f\u017eete z\u00e1silku odm\u00edtnout \u2014 ozv\u011bte se n\u00e1m rovnou od vozu.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bez z\u00e1pisu v p\u0159epravn\u00edm listu se \u0161koda zp\u016fsoben\u00e1 dopravou prokazuje podstatn\u011b h\u016f\u0159. Dv\u011b minuty u vozu v\u00e1m u\u0161et\u0159\u00ed t\u00fddny dohadov\u00e1n\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co je vada a co u\u017e ne<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vada je<\/strong>, kdy\u017e zbo\u017e\u00ed nem\u00e1 vlastnosti uveden\u00e9 v technick\u00e9m listu, neodpov\u00edd\u00e1 sjednan\u00e9mu mno\u017estv\u00ed nebo bylo znehodnoceno p\u0159i p\u0159eprav\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vada zpravidla nen\u00ed:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>spe\u010den\u00ed posypov\u00e9 soli nebo chlorid\u016f \u2014 jsou hygroskopick\u00e9, vlhkost je rozpou\u0161t\u00ed a znovu v\u00e1\u017ee; skladujte je v suchu a na palet\u011b,<\/li>\n<li>ztvrdnut\u00ed \u010di znehodnocen\u00ed materi\u00e1lu skladovan\u00e9ho mimo podm\u00ednky uveden\u00e9 v technick\u00e9m listu,<\/li>\n<li>b\u011b\u017en\u00e9 odchylky odst\u00ednu, zrnitosti nebo konzistence v mez\u00edch technick\u00e9ho listu \u2014 jde o p\u0159\u00edrodn\u00ed a pr\u016fmyslov\u00e9 materi\u00e1ly, ne o normovan\u00fd spot\u0159ebn\u00ed v\u00fdrobek,<\/li>\n<li>po\u0161kozen\u00ed vznikl\u00e9 nespr\u00e1vnou aplikac\u00ed, nap\u0159\u00edklad z\u00e1livka nanesen\u00e1 mimo doporu\u010den\u00fd teplotn\u00ed rozsah nebo na nep\u0159ipraven\u00fd podklad,<\/li>\n<li>opot\u0159eben\u00ed b\u011b\u017en\u00fdm u\u017e\u00edv\u00e1n\u00edm a po\u0161kozen\u00ed vznikl\u00e9 po p\u0159evzet\u00ed mechanicky nebo pov\u011btrnost\u00ed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Do kdy vadu vytknout<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>V\u017edy a u v\u0161ech:<\/strong> bez zbyte\u010dn\u00e9ho odkladu, jakmile vadu zjist\u00edte. Mno\u017estevn\u00ed rozd\u00edly a zjevn\u00e9 po\u0161kozen\u00ed obalu hlaste ihned p\u0159i p\u0159evzet\u00ed.<\/li>\n<li><strong>Spot\u0159ebitel:<\/strong> vadu m\u016f\u017ee vytknout do dvou let od p\u0159evzet\u00ed. Projev\u00ed-li se do jednoho roku, m\u00e1 se za to, \u017ee zbo\u017e\u00ed bylo vadn\u00e9 u\u017e p\u0159i p\u0159evzet\u00ed.<\/li>\n<li><strong>N\u00e1kup na I\u010cO:<\/strong> zjevn\u00e9 vady a rozd\u00edly v mno\u017estv\u00ed p\u0159i p\u0159evzet\u00ed, skryt\u00e9 vady bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Jak reklamaci uplatnit<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Napi\u0161te na <a href=\"mailto:obchod@pasz.eu\">obchod@pasz.eu<\/a>, do p\u0159edm\u011btu uve\u010fte \u201eReklamace&#8220; a \u010d\u00edslo objedn\u00e1vky.<\/li>\n<li>P\u0159ilo\u017ete \u010d\u00edslo objedn\u00e1vky nebo faktury, popis vady, fotografie a ozna\u010den\u00ed \u0161ar\u017ee z etikety, pokud je uvedeno.<\/li>\n<li>Zbo\u017e\u00ed zat\u00edm d\u00e1l neaplikujte a uschovejte je \u2014 po zpracov\u00e1n\u00ed u\u017e vadu nelze posoudit.<\/li>\n<li>Ozveme se do dvou pracovn\u00edch dn\u016f a domluv\u00edme dal\u0161\u00ed postup.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nepos\u00edlejte zbo\u017e\u00ed zp\u011bt bez domluvy.<\/strong> U palet je zp\u011btn\u00e1 doprava drah\u00e1 a ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f si vysta\u010d\u00edme s fotografiemi a \u00fadaji ze \u0161t\u00edtku.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak reklamaci vy\u0159\u00edd\u00edme<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reklamaci vy\u0159\u00edd\u00edme bez zbyte\u010dn\u00e9ho odkladu, spot\u0159ebiteli nejpozd\u011bji do 30 dn\u016f od uplatn\u011bn\u00ed, nedohodneme-li se jinak. O vy\u0159\u00edzen\u00ed v\u00e1s vyrozum\u00edme.<\/li>\n<li>Podle povahy vady dod\u00e1me chyb\u011bj\u00edc\u00ed nebo nov\u00e9 zbo\u017e\u00ed, poskytneme p\u0159im\u011b\u0159enou slevu, nebo vr\u00e1t\u00edme pen\u00edze.<\/li>\n<li>U opr\u00e1vn\u011bn\u00e9 reklamace neseme n\u00e1klady na dopravu i na posouzen\u00ed vady my.<\/li>\n<li>U neopr\u00e1vn\u011bn\u00e9 reklamace v\u00e1m zbo\u017e\u00ed vr\u00e1t\u00edme; n\u00e1klady, kter\u00e9 n\u00e1m t\u00edm vzniknou, m\u016f\u017eeme po\u017eadovat po v\u00e1s.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Formul\u00e1\u0159 k reklamaci<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pou\u017e\u00edt ho m\u016f\u017eete, ale nemus\u00edte \u2014 sta\u010d\u00ed, kdy\u017e n\u00e1m stejn\u00e9 \u00fadaje po\u0161lete e-mailem.<\/p>\n\n\n\n<div class=\"wp-block-group pasz-formular\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Adres\u00e1t:<\/strong> Pasz s.r.o., V Zimn\u00e9m dole 758, 735 11 Orlov\u00e1-Lazy, obchod@pasz.eu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uplat\u0148uji reklamaci vady zbo\u017e\u00ed zakoupen\u00e9ho v e-shopu pasz.eu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zbo\u017e\u00ed (n\u00e1zev, mno\u017estv\u00ed, \u0161ar\u017ee):<\/li>\n<li>\u010c\u00edslo objedn\u00e1vky nebo faktury:<\/li>\n<li>Datum p\u0159evzet\u00ed:<\/li>\n<li>Popis vady a kdy jste ji zjistili:<\/li>\n<li>Jak si p\u0159ejete reklamaci vy\u0159\u00eddit:<\/li>\n<li>Jm\u00e9no a p\u0159\u00edjmen\u00ed \/ firma a I\u010cO:<\/li>\n<li>Adresa:<\/li>\n<li>E-mail a telefon:<\/li>\n<li>\u010c\u00edslo \u00fa\u010dtu pro p\u0159\u00edpadn\u00e9 vr\u00e1cen\u00ed pen\u011bz:<\/li>\n<li>Datum a podpis:<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Kdy\u017e se neshodneme<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Spot\u0159ebitel se m\u016f\u017ee obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci, kter\u00e1 zaji\u0161\u0165uje mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f \u2014 <a href=\"https:\/\/adr.coi.cz\" target=\"_blank\" rel=\"noopener\">adr.coi.cz<\/a>. \u0158e\u0161en\u00ed sporu je bezplatn\u00e9 a \u00fa\u010dast je pro n\u00e1s povinn\u00e1. P\u0159ednost ale v\u017edy d\u00e1v\u00e1me domluv\u011b nap\u0159\u00edmo, tak se n\u00e1m nejd\u0159\u00edv ozv\u011bte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podrobnosti najdete v <a href=\"https:\/\/pasz.eu\/eshop\/obchodni-podminky\/\">obchodn\u00edch podm\u00ednk\u00e1ch<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Reklamace \u0159e\u0161\u00ed vadu zbo\u017e\u00ed \u2014 n\u011bco neodpov\u00edd\u00e1 technick\u00e9mu listu, chyb\u00ed \u010d\u00e1st dod\u00e1vky nebo se zbo\u017e\u00ed po\u0161kodilo p\u0159i doprav\u011b. Pokud je zbo\u017e\u00ed v po\u0159\u00e1dku a chcete ho jen vr\u00e1tit, pat\u0159\u00ed to na str\u00e1nku Odstoupen\u00ed od smlouvy. Zkontrolujte z\u00e1silku hned p\u0159i p\u0159evzet\u00ed U paletov\u00e9ho zbo\u017e\u00ed je to nejd\u016fle\u017eit\u011bj\u0161\u00ed krok. Ne\u017e \u0159idi\u010di podep\u00ed\u0161ete p\u0159epravn\u00ed list: porovnejte po\u010det palet [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-205","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/pages\/205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/comments?post=205"}],"version-history":[{"count":0,"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/pages\/205\/revisions"}],"wp:attachment":[{"href":"https:\/\/pasz.eu\/eshop\/wp-json\/wp\/v2\/media?parent=205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}